Refund Policy - TrafficDam

Strict No-Refund Policy

Please read this policy carefully before making any purchase. By purchasing credit packs on TrafficDam, you acknowledge that you have read, understood, and agreed to this strict no-refund policy.

1. Digital Nature of Service

TrafficDam provides intangible digital services in the form of real-time traffic filtering, fraud detection, and request credits. Because our products are digital and delivered immediately upon successful payment, we do not offer refunds, returns, or exchanges for any reason. Once credits are added to your account, the transaction is considered final.

2. "Try Before You Buy" (Starter Pack)

We believe in full transparency. To ensure that our filtering technology meets your specific needs, we provide every new user with a free Starter Pack (1,000 requests). We strongly encourage you to utilize these free credits to test our system, verify your website integration, and analyze the filtering accuracy before making a paid purchase. Making a paid purchase confirms your satisfaction with the service provided during the trial period.

3. Credit Expiration & Usage

Purchased credits (Traffic Requests and ThreatGuard credits) do not expire and will remain in your account until used. However, utilized credits are non-refundable. If you decide to stop using the service, any remaining credits in your balance will remain available for future use but cannot be converted back into cash or refunded to your original payment method.

4. System Misuse & Termination

If your account is suspended or terminated due to a violation of our Terms of Service (including but not limited to system abuse, fraudulent activities, or attempts to bypass security measures), you will forfeit all remaining credits in your balance. No refunds will be issued for accounts terminated due to policy violations.

5. Payment Issues & Duplicate Charges

In the rare event of a verified technical error causing a duplicate charge, we will investigate the claim. If verified, we will issue an equivalent amount of request credits to your account balance. We do not provide cash refunds for accidental or duplicate purchases.

6. Contact Support

If you experience any technical issues with your purchase or the credits are not reflecting in your dashboard after a successful payment, please contact us immediately at [email protected] with your Transaction ID.

Last Updated: October 19, 2026